Refund and Return Policy


If any item is unavailable or gets sold out from the website after the customer places an order and pays through debit/credit/mobile banking, we will issue the refund within 3 days. Customers will get notifications via SMS, text, or email. Refund will be processed through the bank within 7-10 days after issuing the refund from our side.
For Pre-order  Please read our T&C before confirming an order with us or email us website purchases, we will take exchange products as per our return policy. We will refund only when we don't have products in stock or if the item is eligible to refund as per our return policy

Return Policy:

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Mehar Online Shop and we'll arrange for a replacement. But some conditions apply. Those are:

  • Order must be checked in front of the delivery person (Inside Dhaka).
  • If you find any defect and you think you need to return the product, inform the Deliveryman and Contact us through mail/ our contact number/ Facebook message as soon as possible along with a picture and return it instantly. (Inside Dhaka)
  • If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
  • The product must be intact, however, there can be exceptions (if the product is damaged).
  • Used or Swatched products will not be considered for exchange or refund.
  • If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
  • And in case of return for exceptional circumstances, the customer must pay the transportation cost.
  • Original Invoice must be returned along with the product